Refund Policy
All purchases for dispatching education, training programs, consulting, and digital educational materials are subject to our refund policy. Because educational and digital content may be accessed immediately after purchase, refunds may not be available once course materials, training sessions, or digital resources have been accessed or delivered.
For logistics and transportation services, refund eligibility will depend on the specific service agreement and whether the requested service has already been provided. Any approved refund will be processed using the original payment method.
Cancellation Policy
Clients may request cancellation of a service by contacting OJ Transportation as soon as possible. Cancellation requests for logistics services may be subject to fees or charges if work has already begun, a carrier has been arranged, or other costs have been incurred.
For dispatching education or scheduled training, cancellations should be requested before the scheduled session or program begins. Late cancellations or missed sessions may not be eligible for a refund or rescheduling.
Exchange & Rescheduling Policy
Where applicable, OJ Transportation may allow clients to exchange or reschedule an educational session, training program, or service rather than receive a refund. Exchanges or rescheduling are subject to availability and must be approved by OJ Transportation.
Digital products, completed educational materials, and services that have already been fully delivered generally cannot be exchanged.
How to Request a Refund or Cancellation
To request a refund, cancellation, or exchange, please contact OJ Transportation with your name, order or service details, and the reason for your request. Each request will be reviewed based on the type of service purchased and the stage of completion.
OJ Transportation reserves the right to evaluate refund, cancellation, and exchange requests on a case-by-case basis in accordance with the applicable service agreement and these policies.